Office Policies

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Making an appointment or consultation is super easy as you may either call our office at 508-646-0000 or book online. Once you schedule, you will quickly receive an email and text detailing your appointment or consultation that may be added to your calendar. If you have any trouble booking online or would like to know more about our treatments, just give us a call and we will be happy to help! Please note that a non-refundable consultation charge of $50 must be pre-paid at the time of booking a laser hair removal, electrolysis, or medical aesthetics consultation. Also, please read our office policies to familiarize yourself with our missed appointment and cancellations fees.

We have a very effective appointment reminder system in place via email and text. Simply said, we need you to confirm your scheduled appointment/consultation with at least 2 business days notification to hold your spot. You may also call our office within the necessary time period to confirm. As a courtesy, when we see that you are not confirmed, we do our best to reach you by telephone to make sure you will be coming to your appointment. If you do not call us back within the time frame requested; if we do not speak with you in person to confirm an appointment; or if you do not confirm by responding to our email/text confirmation request within 2 business days of your scheduled appointment, we may remove you from our schedule.

We certainly realize that life happens, but please understand that when you cancel or reschedule your appointment/consultation without giving enough notice, we miss the opportunity to fill that appointment time with other clients on our waiting list. As your appointments are very important to all of us, we allocate time especially for you and kindly ask that you provide a minimum of 2 business days notice for cancellations or rescheduling by calling 508-646-0000 and speaking with one of our staff or leaving a message. (We do not assume responsibility for messages not received and we do not accept emails, Facebook or Instagram messages, or any other form of communication for canceling/changing appointments or consultations).

Should you need to cancel or reschedule your appointment with less than 2 business days of notification or if you “no-show" (aka missed appointment), a fee amounting to 50% of the cost of each scheduled service will be charged (with a minimum charge of $50.) Similarly, if you "no-show", cancel, or reschedule your consultation with less than the required notification, the $50 consultation fee is non-refundable.

Safety is very important to us, and especially during the summer months, we cannot emphasize enough that laser hair removal and sun do not mix. We also stress that certain medications and health issues may prevent us from performing laser hair removal treatments, IPL treatments, and other treatments you planned on. If you have had too much sun, or if you are on new or different medication since your last treatment - or if your health history has changed, please let us know as soon as you schedule your appointment by calling us. That way, a fee can be avoided for "Non-Treatment" and our staff's time will not be wasted.  If you arrive for your scheduled treatment and we are not made aware of any of the issues below, a "Non-treatment" fee amounting to 50% of the cost of all non-performed services will be charged.

Reasons For Non-Treatment:

• Your skin is tan in the area to be treated - or is naturally too dark for our laser to treat safely (Skin Types V and up, and some Skin Type IV)

• You have had recent sun exposure (within 2 weeks) in the area to be treated

• You are taking a new medication (topical or oral) which is a contraindication for treatment

• Your medical history has changed since you last saw us (i.e. cancer diagnosis/treatment) preventing us to perform a treatment      

Sometimes things come up, and we get that - we just need to know that you would like to revise your appointment before you are actually here. For example, if you book an appointment for several laser areas, and don't tell us that you don't want to do all of the areas you booked for, we lose time and money as we are not able to fill the spot your service(s) occupied in our schedule. All we ask is that you respectfully give us at least 2 business days of notification prior to your appointment if you care to omit any part of the treatment(s) you booked with us (which can be viewed in the email we send you as soon as you book an appointment). When you confirm your appointment and we do not hear otherwise from you, we assume that you are coming in to do what is in our schedule and we book our time accordingly. If you wait to tell us at your appointment or less than 2 business days from your appointment that you want to cancel a portion of your treatment), there will be a fee amounting to 50% of the cost of the portion of the service/treatment you wish to omit.

In the event that a series of laser hair removal treatments is requested to be discontinued, we will be happy to provide credit for the remainder of the unused package price to be used towards another laser area, or other medical aesthetic treatments or Dermalogica products offered at Lynne's. (Note - the credit refund will be calculated by subtracting the number of non-discounted, list-price treatments from the discounted package price).

Dermalogica  products may be returned within 7 days of purchase with original sales receipt and may be exchanged for another product or Lynne's credit.